Smartnumbers Consortium Conference 

25 June 2026, London

Join us for our flagship Smartnumbers community event where counter-fraud experts and industry stakeholders unite to connect, share knowledge and shape the future of financial crime prevention.

Existing Consortium members are invited to an exclusive morning session to share their latest insights from the Smartnumbers platform and collaborate on tackling contact centre fraud. The afternoon sessions will be open to the wider fraud community, when we will focus on cross-sector collaboration in action.

 

Why register?

“We focus on creating interactive sessions where ideas can flow, the data dots can be connected and people can collaborate.” Jamie Melling, CEO at Smartnumbers

"I really look forward to talking to other fraud professionals using Smartnumbers to understand the MOs and trends they see and how they combat them." Louise, fraud investigator at Lloyds Banking Group

"The highlight is to get a better understanding of what Smartnumbers does, the technology behind the scenes and the capability." David, fraud investigator at British Airways.

Agenda

Morning session (for Consortium members only)

  • Registration and coffee from 9:30 

  • Talks begin at 10:00 

    • Data insights from across the Smartnumbers Consortium
    • New features and roadmap update
    • Roundtable discussion

Lunch from 12:45 (open to all delegates)

Afternoon session (open to all delegates)

- Arrive from 12:45 for lunch 

- Presentations begin at 13:30 

  • Enabling trust in the contact centre ecosystem - Matt Smallman, Symnex
  • Securing the contact centre: What best practice looks like - Sharon Johnston, CCA
  • Fireside chat: The contact centre's role in insurance fraud
  • The cross-sector threat landscape - Tim Burton, Smartnumbers
  • Data sharing in action - insight from Smartnumbers customers
  • Future threats, shared response - Tim Burton, Smartnumbers

Networking drinks from 17:35 

Venue

Think Tank, 8 Bishopsgate, London EC2N 4BQ (Google Maps link) - how to find us

Enter via the main revolving doors. Security or reception will direct you to the Think Tank Desk on the 1st floor.

About our speakers

Matt Smallman, Symnex 

Matt is the author of “Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience” and an independent consultant engaged by end-users of the latest authentication and fraud prevention technologies. Matt’s mission is to remove “Security Farce” from the call centre and all our lives. Matt previously held senior strategy, design, and delivery roles at Barclays and Lloyds Banking Group.

Sharon Johnston, CCA 

Sharon Johnston is a strategic leader in customer contact and digital transformation, with extensive experience helping organisations improve customer experience, operational resilience and frontline performance. At CCA Global, she leads initiatives focused on future capability, AI readiness and industry best practice.

Matt Gilham, Whitelk 

Matt is the founder of Whitelk Fraud Performance Consulting and is an independent consultant helping insurance organisations enhance their capability in stopping fraud. He has worked with insurers, brokers and MGAs, as well as supporting fraud prevention agencies, technology providers and private equity. He was previously the Head of Enterprise Fraud and Financial Crime for a top UK motor and home insurer, with over 20 years’ experience in tackling insurance fraud.